Last updated: February 1, 2026
Refunds are available for failed transactions, double charges, or technical errors that prevented gameplay. Refunds are not available for losses in games.
To request a refund, contact our support team with your transaction ID and details. We process refund requests within 5-7 business days.
Refunds are processed to the original payment method used for the transaction. Processing time depends on your bank or payment provider.
Entry fees for completed games, tournament registrations where play has commenced, and promotional bonus amounts are non-refundable.
If you believe a transaction was unauthorized, contact us immediately. We investigate all disputes thoroughly and fairly.
Email [email protected] with subject line 'Refund Request' and include your registered email, transaction ID, and reason for refund.